It’s our heartfelt mission to advance the human experience of healthcare by creating a kind and trusting care environment that puts patients, families, care partners, healthcare teams and community first.
Steven D. Leach, MD“Five-peat” may not be a common phrase, but that’s what Dartmouth Cancer Center has done, by earning, for the fifth year in a row, the 2024 Pinnacle of Excellence in Patient Experience Award by Press Ganey, the global leader in healthcare experience solutions and services.
This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country. Each award honors sustained performance in patient experience measures over a 3-year time period. Earning the award five years in a row (2020-2024) means that patients have placed Dartmouth Cancer Center in the top 5% of healthcare providers nationwide since 2017. DCC is one of four NCI Comprehensive centers to win the pinnacle award for 5 consecutive years.
In other words, the Pinnacle of Excellence Award in Patient Experience recognizes organizations who not only create, but maintain an environment year-over-year that puts human experience at the heart of healthcare.
“Care experience is not a simple goal to check off a list. It’s at the very core and foundation of who we are as people and as providers,” says Dartmouth Cancer Center director Steven D. Leach, MD. “We are committed to caring for our neighbors and our community by easing the challenges and improving the lives, now and in the future, of those who have been touched by cancer. It’s our heartfelt mission to advance the human experience of healthcare by creating a kind and trusting care environment that puts patients, families, care partners, healthcare teams and community first.”